What is IVR and how it can add value to your business.
Interactive Voice Response (IVR). Voice menus for your telephony can be the first thing your callers interact with.
This can be a greeting message for standard requests such as opening hours or a short description of your business area, and all can be accessed by the caller via the voice menu.
For any other types of call, IVR can act exactly like your secretary. The caller will listen your prerecorded voice menu and will be able to choose the right department to be redirected by himself.
Why is Interactive voice Response necessary?
A high percentage of callers usually need assistance with small issues, technical issues, or matters that can be solved with the push of a button. IVR is that interactive voice you hear before you can talk to a real person. Often, this voice can guide you through some steps or give you directions. Any service provider must have this type of service available for callers.
IVR is necessary for your callers because it will introduce them to your company in a professional way giving them enough details about your company and methodology. IVR can never make mistakes, it is straightforward, and has 0 flaws. IVR can speed up customer support services, can solve small issues, and many other problems.
On the other hand, you can set up the IVR system to gather as much information as possible about the caller so that your agents can have all the details about your customer. The conversation with the Interactive Voice Response is using pre-recorded segments of voice text or keypad selection. It saves you time, resources, and money.