frightfully good broadband.

Orders placed before 5pm may be activated on the same day. Orders placed after 5pm will typically be activated the following day, from 9am onwards.

Our support team is available Monday to Friday, 8am–11pm, and Saturday and Sunday, 10am–5pm. Depending on availability, our team may also be able to activate your service during these hours, even outside our standard activation times.

Please note that same-day activation is not guaranteed.

No, you don’t necessarily need a new router. You can continue using your existing router, provided it is compatible with our network and is not locked to your current broadband provider.

To configure your router, simply log in to its administration page (usually accessible at http://192.168.0.1 or http://192.168.1.1) and replace your existing PPPoE username and password with the new credentials we’ll email you once your service has been activated.

Please note: Routers supplied by major providers such as BT, Vodafone, EE, TalkTalk or Sky may be locked or restricted to their networks and might not be compatible with our service. We recommend using an unlocked router that supports PPPoE connections.

Once your order has been confirmed by email and your first invoice has been paid, our Provisioning Team will send your router request to our Warehouse Team. They’ll prepare, label and package your router ready for dispatch.

When will my router be dispatched?

Our Royal Mail collections take place Monday to Friday at approximately 8:30am. This means orders prepared during the day will normally be collected by Royal Mail the following working morning.

For example, if you place your order at 10pm, and we’re able to confirm your order and receive your payment that evening, your router may be prepared in time for the 8:30am Royal Mail collection the following working morning.

We’ll always do our best to get your router on its way as quickly as possible.

Please remember that collection and delivery times are subject to Royal Mail’s service and cannot be guaranteed. Weekends and Bank Holidays may also affect dispatch and delivery times.

We recommend placing your broadband order as early as possible to give us the best chance of having your service ready when you move in. When placing your order, simply select your moving-in date as your Requested Activation Date, and we’ll do our best to get you connected on that day.

However, activation times may vary depending on your property’s circumstances:

• Moving into a brand-new home? If your property is newly built, we’ll aim to activate your broadband on your requested date. However, if the network infrastructure in your area hasn’t been fully completed or commissioned, activation may take anywhere from a few days to several weeks.
• Moving into an existing property? If the previous owner or tenant has already cancelled their broadband service and the line is available, we may be able to activate your connection straight away. However, if their service is still active and they haven’t notified their provider, a mandatory 14-day notice period may apply before we can take over the line. This is part of OFNL’s switching process and, unfortunately, cannot be bypassed or shortened by us.

Our advice: Order as soon as you know your moving-in date. The earlier we receive your order, the sooner we can check your line’s availability, identify potential delays and arrange your activation.

While we’ll always do our best to meet your requested date, activation cannot be guaranteed until the necessary network and line checks have been completed.

We like to keep things simple and flexible! That’s why we offer just a 3-month minimum contract, giving you the freedom to enjoy our broadband without being tied into a lengthy 12, 18 or 24-month commitment.

Once your initial 3-month period has ended, your service continues on a rolling monthly basis. If you decide to leave us, all we ask is 30 days’ notice to avoid any unnecessary charges.

How does our billing work?

Our billing system is designed to be straightforward, much like a Pay As You Go mobile SIM, where you pay for your service in advance.

• Your first invoice: Covers the period from your actual Service Activation Date until the last day of that calendar month. This amount is calculated on a pro-rata basis, so you only pay for the days your service is active.
• Monthly invoices: You’ll receive your next invoice approximately 14 days before the end of each month, covering the following calendar month’s service.
• Payment due date: All monthly invoices are due on the 1st of the month, ensuring your broadband service remains active without interruption.

Will my monthly price stay the same?

We believe in fair, transparent pricing, with no unexpected surprises.

The monthly price you sign up for is the price you’ll pay throughout your initial 3-month minimum contract. Beyond that, we’ll always do our very best to keep your price the same for as long as you stay with us.

While we cannot guarantee that prices will never change, any increase would only be introduced when necessary. If we ever need to increase your monthly subscription price, we’ll give you at least 3 months’ advance notice, allowing you plenty of time to review your options.

Our aim is to reward your loyalty with fair, consistent pricing rather than unexpected increases.

No lengthy contracts, no hidden surprises — just reliable broadband, transparent pricing and the flexibility you deserve.

Please note that the 3-month minimum term still applies, and cancellation during this period may result in early termination charges.

Absolutely! We believe in giving you the flexibility to choose the broadband package that best suits your needs.

Upgrading your package: You can upgrade to a faster broadband package at any time, even during your initial 3-month minimum contract. There’s no need to wait until your contract ends!

Downgrading your package: If you wish to switch to a lower-speed package, you can do so once your initial 3-month minimum contract has ended.

Whether you need faster speeds or simply want to adjust your package to suit your budget, our team is always happy to help.

More flexibility, fewer restrictions — broadband that adapts to your needs!

A static IPv4 address is a fixed IP address that remains the same every time you connect to the internet, unlike a dynamic IP address, which may change over time.

By default, our broadband services use Carrier-Grade NAT (CGNAT), which allows multiple customers to share public IPv4 addresses. This helps us manage the limited availability of IPv4 addresses efficiently while keeping our broadband packages affordable.

For most customers, CGNAT works perfectly fine for everyday activities such as browsing, streaming, gaming and working from home.

Why might I need a static IPv4 address?

You may benefit from having a static public IPv4 address if you:

• Host servers or websites that need to be accessible from outside your home network.
• Access your home network remotely, including CCTV cameras, NAS devices or home automation systems.
• Use port forwarding, which is generally unavailable with CGNAT.
• Play online games or use applications that require incoming connections or specific NAT configurations.
• Connect to certain business VPNs or remote access services that require a fixed public IP address.

How much does a static IPv4 address cost?

We offer static public IPv4 addresses for just £3 per month, per IP address.

You can add a static IPv4 address during the ordering process or contact our support team if you’d like to add one to your existing broadband service.

Not sure if you need one? Don’t worry! Most customers won’t need a static IP address, and our friendly support team will be happy to help you decide.

With Airbytes, you have the flexibility to choose the connectivity that works best for you.

Absolutely! You’re more than welcome to switch to Airbytes at any time, and we’d love to have you on board!

We’ve made switching as simple and affordable as possible, with free migration available on our faster broadband packages.

How much does it cost to switch?

• Broadband packages above 300Mbps: Completely FREE migration, with no switching fees!
• properfibre home 80, 160 and 200 Pro: A small, one-off migration fee of just £9.95 applies.

How do I switch to Airbytes?

Switching is straightforward! To help ensure a smooth transition, we recommend following these simple steps:

1. Contact your current provider: Let them know you’re planning to switch and ask about their notice period and any potential early termination charges.
2. Confirm your final service date: Ask your existing provider to confirm the last day of your current broadband service.
3. Place your order with Airbytes: Choose your preferred broadband package, select the migration option and enter your existing provider’s final service date as your Requested Activation Date.
4. We’ll take care of the rest: We’ll aim to activate your new Airbytes broadband service on your requested date, making the last day with your previous provider the first day with us.

Will I experience any downtime?

We aim to make your migration as smooth as possible, with minimal disruption to your internet connection. While most migrations involve only a short interruption, some downtime may occur during the switchover.

Please note that activation dates are subject to line availability, network operator requirements and successful completion of the migration process.

Important: Before cancelling your existing service, we recommend confirming your switching arrangements with our team to avoid unnecessary downtime or unexpected charges.

Ready to make the switch?

Join Airbytes and enjoy reliable broadband, flexible 3-month contracts and friendly support.

Switching to better broadband shouldn’t be complicated — and with Airbytes, we’ll do our best to make it easy!